Frequently Asked Questions


Products

WHAT ARE SCOUTSON WATCH TIMEPIECES MADE OF?

Every ScoutsOn Watch timepiece is made from 100% natural wood (e.g. The 'Veteran' watch is made with 100% teak wood). Each watch is also made with the same precision Citizen/Miyota 2115 quartz movements found in many Citizen and Bulova timepieces. Additionally, the watch face is made with shatter-resistant sapphire glass.

CAN I RESIZE MY TIMEPIECE?

Absolutely. Any reputable jeweler or watch repair shop can remove one or multiple links from your ScoutsOn Watch timepiece.

CAN I GET MY TIMEPIECE WET?

ScoutsOn Watch timepieces are water resistant. Our watches are rated for depths up to 10ft. However, natural wood may temporarily swell if fully submerged in water for prolonged periods. This type of exposure can cause your watch to temporarily feel stiff. If this occurs, your watch should resume standard flexibility within 24-48 hours after drying.


Returns, Exchanges, and Repairs

WHAT IS THE RETURN/EXCHANGE POLICY?

ScoutsOn Watch offers a 100% Satisfaction Guarantee. If you are not satisfied with your purchase for any reason within the first 30 days, we will do whatever we can to make it right or issue you a 100% refund. Please email sales@ScoutsOnWatch.com and let us how we can help. ScoutsOn Watch also has a 1 year warranty against manufactured defects.

If you have already emailed to request a refund, click here to print your postage-paid return label.

HOW DO I REPLACE THE BATTERY?

ScoutsOn Watch timepieces use Citizen/Miyota 2115 quartz movements which take replaceable SR626SW watch cell batteries (3 year battery life). Our timepieces can be replaced by any reputable jeweler or watch repair person.


Wholesale Opportunities

Does ScoutsOn Watch offer wholesale pricing?

Yes; ScoutsOn Watch is always looking for new opportunities to sale our products through new distribution channels.  Please fill out the form below and someone from our team will get back to you with 72 hours. Since ScoutsOn Watch is a socially conscious company, all wholesale arrangements must still allow us to donate to the veterans charities that we support. 

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Please include you company name, estimated, volume in your message. We look forward to hearing from you.